Sign-In and Account Issues

Platforms: iOS and Android Last updated: August 11, 2026

If you cannot sign in

1. Check the network and system time.
2. Use the same sign-in method as before.
3. Check the email address for typing errors.
4. Look for the code in your spam folder.
5. Do not request many verification codes in a short period.
6. Close and reopen Eazo.
7. Record the sign-in method, time, and complete error message.

If it still fails, contact Support. Never provide a password or verification code.

If old content is missing after sign-in

The most common cause is being signed in to a different account.

1. Check the current account email.
2. Recall whether you previously used Apple, Google, or email sign-in.
3. If you used Hide My Email, check the relay address generated by Apple.
4. Confirm that App and Web use the same account.
5. Do not delete the current account until this is resolved.

You can give Support the email addresses you may have used, but never a password or verification code.

If Profile counts do not update

1. Pull down to refresh.
2. Leave and reopen the page.
3. Check the network.
4. Confirm that you did not switch accounts.
5. Allow a short time for synchronization.

If the issue continues, contact Support with a screenshot, time, and account ID.