App, Image, Community, and Messages Issues

Platforms: iOS and Android Last updated: August 11, 2026

If an App is blank or a button does not respond

  1. Wait for the page to finish loading.
  2. Check the network.
  3. Go back and reopen the App.
  4. Check the sign-in state and permissions required by the App.
  5. If several Apps fail at once, record the time and contact Support.

If the camera is black

  1. Check camera access.
  2. Close other Apps using the camera.
  3. Return to Eazo and reopen the camera feature.
  4. Restart Eazo.
  5. Restart the device if the screen is still black.

If you cannot select a photo

  1. Check photo or media access.
  2. On iOS with Selected Photos access, add the needed photo again.
  3. Confirm that the image is still on the device.
  4. Try another image.
  5. Update Eazo and retry.

If the microphone does not work

  1. Check microphone and speech-recognition access.
  2. Disconnect Bluetooth devices that may be using the microphone.
  3. Close other recording or calling Apps.
  4. Temporarily use text input.
  5. Reopen Eazo.

If Community keeps loading or a post fails

  • Switch between Wi-Fi and mobile data.
  • Pull down to refresh.
  • Wait for image uploads to finish.
  • Remove a potentially corrupted image and retry.
  • Check for an account or content-processing notice.
  • Do not publish repeatedly right away, which can create duplicate posts.

If a published post is missing, go to Profile → Posts, confirm the account, and pull down to refresh.

If a message fails to send

  • Check the network and sign-in state.
  • Confirm that the recipient’s account is still available.
  • Check whether a message request was accepted.
  • Check whether either account blocked the other.
  • Reopen the conversation and send once more.

If a share link will not open

  1. Confirm that the link is complete.
  2. Check that the App is still public.
  3. Sign in to the correct account.
  4. Update Eazo.
  5. Ask the sender to resend the full link.

If the link works in a browser but not in the Eazo App, contact Support and include the complete link.