Contact Eazo Support

Last updated: August 11, 2026

Support channel

Response time depends on the Support team’s current workload. Keep the original email and any reference number so the same issue can be followed up.

For a general issue, include

  • Account email or user ID.
  • Device model and operating-system version.
  • Eazo version.
  • Time of occurrence and time zone.
  • Where you started.
  • Complete steps to reproduce.
  • Expected and actual results.
  • Screenshots or a screen recording.
  • Related App, Post, or Group name.
  • Title (if applicable).
  • The complete share link, when safe to share.

For creation, Credits, or payment issues, also include

  • Project ID.
  • Chat ID.
  • Order or invoice number.
  • Payment time and method.
  • Status shown on the Billing page.
  • Complete error text and a page screenshot.

Refunds and unexpected charges

Eazo currently has no general self-service refund button for users. To request a refund or report a duplicate charge, contact Support with the account, order or invoice number, payment time, and an explanation.

Eligibility and the final result depend on the applicable rules and Support response. Never send complete payment-card information.

Do not send

  • Passwords.
  • Verification codes.
  • Complete payment-card information.
  • Complete photos of identity documents.
  • API keys or environment variables.

Immediate safety issues

If someone is in immediate physical danger, contact local emergency services first. Platform reporting is not a substitute for emergency assistance.