Polaris
Supporty is an internal help desk workspace for support agents that connects directly to Jira via personal API tokens. Agents can view and filter their Jira ticket queue, dive into ticket details, and update status, priority, and assignees without leaving the app. Pulls diagnostic logs and metrics from connected internal systems inline on each ticket to help locate root cause. Generates role-specific views — Engineer, Sales, and Leadership — so every team member sees the information most relevant to their workflow. Manages multiple integration credentials in a secure vault for connecting to internal platforms beyond Jira.
Created by bb7133
